Electric Vehicle Charging Post

EV Charging Post FAQ – Have You Encountered These Issues?

Posted on by Tina
21
Apr
Warm congratulations! MRCARTOOL S series charging post sas sold over 1,000 units! At the same time, we’ve received feedback from many customers regarding some unresolved issues related to the use or installation of the charging piles, such as: How do I connect the charging pile to the app? How can I adjust the charging pile’s current? Don’t worry! This blog will guide you through troubleshooting, and you can follow the steps below for self-checking.

Q1：Do I need to purchase any additional devices when buying the charging post? For example: Circuit breaker, leakage protection device?

A：For installation, please contact a professional electrician. A 40A circuit breaker should be selected. If there are mandatory safety requirements, choose a 40A Type A RCD.

Q2：What is the specification of the cable cross-sectional area?

A：3*6 copper wire, 6 square millimeters.

Q3：Does the S310 charging post have PEN protection? Is a separate RCD protection required to comply with UK regulations?

A：There is no PEN protection, only PE protection. A separate RCD needs to be installed at the incoming line of the equipment.

Q4：How do I install a charging post? Take S311 as an example.

Q5：What should I do if the APP cannot find the device?

  • Ensure the Wi-Fi is using 2.4GHz, as it is not compatible with 5GHz. Make sure your phone is connected to Wi-Fi and has internet access.
  • Press the red emergency stop switch for 1 second and then restore it.
  • Before opening the APP, make sure both Bluetooth and location services are enabled.
  • If there is no Wi-Fi on-site, you can use one phone to create a Wi-Fi hotspot and connect another phone to the hotspot, then try adding the device in the APP.

Q6: My charging post smart card is not responding, what should I do?

A：Please contact online customer service to request a replacement card.Online Support>>

Q7:How can I change the current of the charging pile?

  • For the APP version, you can adjust the settings through the software.
  • For the non-APP version, some adjustments need to be made to the mainboard. Please contact our online customer service for further assistance.Online Support>>

Q8：I want to charge at a fixed time every day, how can I set it up?

  • If you are using the APP version, you can set the charging schedule in the app.
  • If you are using the non-APP version, you will need to manually set it every day.

Q9：What does the breathing light on the S310 charging pile indicate?

That concludes this blog! We hope MRCARTOOL will bring you even more useful products in the future. If you have any further questions, feel free to leave a comment below or contact our online support.Online Support>>

Mrcartool

MRCARTOOL Official Team

Mobile/whatsapp/Wechat:+86 189 2376 8146 

Email: mrcartooltech@gmail.com

Website Official Shop: https://mrcartool.net/

Tina

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